E-ID restored after MATSEC results traffic overwhelms service

Government e-ID services were restored after a surge of students trying to access MATSEC results caused a wider disruption. MITA said the spike followed an SMS and email containing a direct link to the results portal and exceeded expected simultaneous demand. Because e-ID is shared across many public services, the incident affected more than the examination website. The outage highlighted the need for coordinated release planning, realistic load testing and systems that isolate a traffic surge so one popular service does not disable unrelated government transactions.