MITA says access method left eID surge outside its forecasts

MITA defended its capacity planning after the national eID platform failed as students sought examination results. It distinguished between knowing results were scheduled and knowing the exact access method that would send a concentrated wave of users to authentication. The disruption blocked citizens, businesses and public officers from several essential services for hours. MITA said it was not blaming MATSEC, but its replies pointed to a coordination gap. The episode renewed questions about load testing, contingency planning and communication between public bodies.